Due to reduced staffing capacity, the Medicine Order Line (MOL) service is implementing its business continuity plan.
This includes a temporary reduction in telephone operating hours.
From Monday 15 September 2025, the MOL telephone service will be available from
8am to 2pm (previously 8am to 4pm).
All other prescription ordering channels remain unaffected.
Please where possible, use digital ordering methods. This will help ensure fair access to the telephone service for patients who are digitally excluded.
Digital ordering options include: NHS App, MOL website
An update will be provided once normal service hours can be reinstated.