The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience.
The FFT was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
We want you to have the best possible experience of care. The Friends and Family Test is a way of gathering your feedback so we can continually review our service.
You can use this service if you:
- are registered at the surgery
Before you start
We’ll ask you for:
- feedback on a rating scale
- reasons why you chose your rating
You can also visit the surgery in person.