Rapid Health – Our New Smart Triage Booking System
We have introduced Rapid Health, our new online triage and consultation tool, to help make accessing care easier and ensure patients are seen by the right clinician this includes, Clinical Pharmacist, First Contact Physio, Social Prescriber and GP at the right time.
Click here to book your appointment
- Adult Medical Request to book an appointment
- Child Request (under 16’s) – Parents or Guardians can submit an appointment request. These will be manually reviewed by the duty clinician and the outcome communicated to the parent/guardian.
- Questions and Admin – For administration requests such as Sick Notes, medication enquiries, update personal information or pharmacy nomination etc.
Please note, you cannot use Rapid Health to arrange an appointment if you require:-
A Home Visit: Please try and call before 10:30am. Home visits are only available if you are genuinely housebound or clinically unable to travel
- An interpreter or British Sign Language (BSL) services
- Nursing appointments (e.g. blood tests, cervical screening, wound care, vaccinations and injections)
- NHS Health Checks and Long-Term Condition annual reviews (e.g. Diabetes, Hypertension, Respiratory)
- Medication reviews
- Post-natal appointments and baby checks
- Contraceptive procedures (implants and coils)
- Minor operations and steroid injections
- Follow up appointments requested by a clinician
- Please contact the practice to discuss arranging the above appointment.
Please ensure you keep your email address updated and verified with both the practice and the NHS App. This will make it easier to log in, manage your care, and services such as Rapid Health.
If you have a medical emergency or need help outside of practice hours, please contact NHS 111 or 999 as appropriate.
To request an appointment with a Health Care Assistant or Practice Nurse, please complete the “Request an Appointment with a Healthcare Assistant or Nurse” form on our website, any other requests will be diverted to the Rapid Health link.
Fair Access Across All Methods
We allocate an equitable number of appointments to each method of access: in person, by phone, and online. This ensures that no group of patients is disadvantaged.
However, once we reach safe capacity for the day or there is no forward booking availability, we cannot take on further appointments. At this point, our team will advise you of the most appropriate alternatives, such as NHS 111, local pharmacies, or other services that may be able to help.
We strongly recommend using the online forms or Rapid Health wherever possible. This is the quickest and most effective way to request an appointment, and it allows our reception team to focus on supporting patients who genuinely cannot use the internet. Coming to the practice in person does not provide priority access. Walk-in requests are treated the same as those made by phone or online and the same form will need to be completed.
Please note: this service is not monitored continuously, and response times may vary.
If you have a medical emergency or need help outside of practice hours, please contact NHS 111 or 999 as appropriate.
This approach keeps the system safe, fair, and clinically appropriate for all patients.
Disabled Access
The practice is well equipped for disabled patients. All consulting rooms are on the ground floor and easily accessible. There is also a toilet for disabled patients on the premises.
Please let us know if we need to adapt our communication with you or support you in any way.
Telephone Advice
If you need to speak to one of our clinicians over the telephone during working hours, please contact reception. They will advise you on the best way forward, which is likely to be directing you to Rapid Health or the website forms if you are able to use the internet.
Please note: all incoming and outgoing calls are recorded.
Why Care Navigators (Receptionists) Ask Questions
It is not a case of the reception team preventing you from having an appointment or being intrusive. Care Navigators (our trained reception staff) are trained to ask certain questions to help them complete the online Rapid Health form correctly, this ensures that all patients are triaged the same.
Care Navigators always have access to a clinician for advice and recommendations if needed. This means decisions are supported by clinical staff and Rapid Health keeping the process safe, fair and effective.
Reception staff are bound by strict confidentiality rules, and any information you provide is treated confidentially.
You may request to speak to a receptionist in private. If you prefer not to share details, this will be respected.
What happens when you have your appointment?
Appointments are for ten minutes and for one person or one problem only.
It is important what you are having problems with during the time you complete your appointment request through Rapid Health.
Clinicians will try to address all your concerns in this time, but you may occasionally be asked to rebook if more time is needed. Emergencies or patients requiring longer consultations can cause delays, and we ask for your patience if this happens.
We have a fair use policy (PDF) which we will follow when patients are requesting multiple appointments and it is deemed to disadvantage other patients.
Please arrive on time to help clinics run smoothly. If a clinician runs late, it is usually due to an emergency or because another patient required longer than expected.
While we are working to improve access, we have limited resources and cannot offer unlimited appointments. As in all parts of the NHS, space and funding pressures affect the number of appointments available. Since May 2025, three new GPs have joined our team, which has increased appointment availability once again.
Where other surgeries have already implemented Rapid Health, they are experiencing an increase in patients failing to attend their booked appointments. Please remember you can cancel or change your appointment through Rapid Health.
REMEMBER TO CHECK YOUR EMAIL FOR YOUR APPOINTMENT DETAILS!
Enhanced Access Appointments
As part of our Primary Care Network (Greater Derby PCN), we provide enhanced access appointments through Rapid Health to give patients greater choice and flexibility outside normal surgery hours. These appointments are organised and delivered by PCN practices, with many provided locally at MMC.
At Mickleover Medical Centre
- Tuesday evenings, 6:30pm to 8pm
- Thursday evenings, 6:30pm to 8pm
- Saturday mornings
These may include GP, Nurse Practitioner, Practice Nurse, or Healthcare Assistant appointments, such as:
- Blood tests
- Dressings
- Immunisations
- NHS Health Checks
- Blood pressure checks
- Smear tests
- Steroid Injections
- Other health checks as part of this service
PCN-Wide Clinics
MMC is sometimes used for PCN-wide Saturday clinics (usually once every quarter). These sessions are predominantly for additional GP appointments, increasing capacity across the network and helping to meet patient demand across all practices.
Other PCN Services
Through our PCN, patients also have access to:
- Appointments at the Walk-in Centre, Osmaston Road, Derby (these appointments are available to us as we do not have the additional rooms to provide more appointments, and therefore they are located there and they are staffed by our team.
- First Contact Physiotherapist appointments, which may sometimes be held at a different PCN location
All enhanced access and PCN appointments can be booked through Rapid Health, and consent is assumed when you use this service as per our privacy policy.
Online Services
The NHS App and Rapid Health is the easiest way to manage your healthcare. It links directly with your GP record and allows you to:
- Book and cancel appointments
- Request repeat prescriptions
- View your medical record, including medications, allergies, and adverse reactions
- Update your contact details
To use the NHS App and Rapid Health effectively, it is essential that your email address is the same as the one held by the practice and that it has been verified on both your NHS App account and your practice record. This ensures smooth login and access to your services. If you are unsure whether your details are correct, please contact reception to check and update them.
The NHS App and Rapid Health links directly to our appointment system at the surgery, giving you a live view of availability. It also allows you to:
- View future or past appointments
- Cancel appointments
- Request repeat prescriptions
- View your summary medical record (medications, allergies, adverse reactions)
To register for full SystmOne Online services, you must complete an online access form and provide photo ID and proof of address. Patients under 16 must still provide ID, with access linked to their parent or guardian’s record. Patients aged 16 and over must register in person. We still recommend the NHS APP as the most appropriate way to manage your health.
Cancelling or Changing an Appointment
You can cancel or change an appointment by:
- Using the NHS App
- Using Rapid Health
- Phoning reception during opening hours (for those who do not have online access)
If You Need Help When We Are Closed
- Use NHS 111 online or call 111 if you need medical help now.
- Call 999 in an emergency or if someone’s life is at risk.
Home Visits
Please call before 9:30am if you require a home visit. Home visits are only available for patients who are housebound due to illness or disability. If you are not registered with the practice as housebound, this will need to be discussed with the on-call doctor on the day to confirm the clinical need.
A doctor or nurse will call you first to discuss your situation. Depending on your needs, this may result in:
- A home visit from one of our practice team
- A visit from our Team Up service, which may include a nurse, paramedic, or community matron
- A referral to hospital if more appropriate
We will require your consent to share your medical record with these services.
Palliative patients who are housebound and require routine visits will be seen by our on-call team at the practice.
Where possible, we encourage patients to attend the surgery for acute needs, as our facilities are better suited for examination and treatment.
Care homes supported by the practice should also call before 9:30am to request visits.
Anything We’ve Missed?
If there is anything we have not covered, please contact us using the Feedback form on our website. We will do our best to answer your query.