Around 2.3 million people, aged 16 and over, who are registered with a GP practice in England will receive an invitation to take part in Europe’s biggest patient experience survey in early January. As GP practices have had to make a number of changes over the last 12 months in response to the COVID-19 pandemic, it is more important than ever that we hear about experiences of using local GP and health services.
The invitations go out by letter to a sample of people from each of more than 6.800 different GP practices. Following a successful pilot, text message reminders are also being sent to the whole sample (where a mobile number is recorded) alongside paper questionnaires.
The data provides vital information to the NHS and helps to identify what’s working well and what can be improved. It also helps identify inequalities in experience too, such as for certain age or ethnic groups or people with other protected characteristics. It can also provide new information that does not come to light in other ways. Last year’s survey helped the NHS to learn more about the high proportion of people who have caring responsibilities and about how this affects their experiences of using health services.
Remember this is as much about what the GP Practice does well, as what can be improved and should not be used as a method of complaint. If you have a complaint about the Practice, please follow their complaints procedure in the first instance.
From the Practice:
As a Practice we would encourage you to fill in the questionnaire and if you feel you can’t then the feedback section of this website can be used.
From the Patient Participation Group:
Your PPG at the Practice are involved and here is what they had to say regarding the importance of filling one in, if you get one.
“Please do take the opportunity to have your say. It is the ideal opportunity for you to comment on what being a patient in the practice is like. This is good for patients and good for the practice, too, as MMC staff really get to know what we are feeling about the services we receive. The GP Patient Survey contributes to a National picture and allows us to see how MMC is doing compared to other practices around the whole country”