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Infection Prevention Control (IPC) guidance advises that patients and visitors across all healthcare settings should continue to wear a face covering, providing it is tolerated and is not detrimental to their medical or care needs.
Why are we posting this again?
Some of our patients have become very aggressive towards staff members when asked to put a mask on or wear a visor and needless to say, this behaviour is not acceptable or tolerated.
Please remember, a refusal to wear a visor – which is a recognised alternative for those that cannot wear a mask, may mean that a clinician cannot see you and you cannot wait in the Practice due to the infection prevention control guidance we have to follow to keep all patients and staff safe.
Following the NHS zero tolerance policy – any abuse levied at staff who are asking you to comply with wearing a mask or a visor, will result in a zero tolerance warning. Should the same issue arise again, following the zero tolerance policy, you will be asked to leave the Practice and find another GP Surgery.
Thank you for taking the time to read the guidance we are following from NHS England and for your help protecting our patients and staff from infection
We're offering face to face, telephone and through the website for 'get help for any health problem' appointments.
Please bear in mind that demand is extremely high, we have Physios, Pharmacists, HCA's, Nurses, Nurse Practitioners and GPs. You will be signposted to the most appropriate clinician for your needs.
Please be patient and courteous on the phone and in person. Abuse is high towards staff, and they are doing their best - any abuse will not be tolerated, we operate the NHS Zero Tolerance policy in the Practice.
Thank you for your patience and understanding,