| Temporary Change to Medicine Order Line (MOL) Telephone Hours |
| Due to reduced staffing capacity, the Medicine Order Line (MOL) service is implementing its business continuity plan. This includes a temporary reduction in telephone operating hours. From Monday 15 September 2025, the MOL telephone service will be available from 8am to 2pm (previously 8am to 4pm). All other prescription ordering channels remain unaffected. Please where possible, use digital ordering methods. This will help ensure fair access to the telephone service for patients who are digitally excluded. Digital ordering options include: NHS App, MOL website An update will be provided once normal service hours can be reinstated. |
Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Systm Online
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
Please note that you can now get the contraceptive pill for free, directly from your local pharmacy, without needing a prescription or an appointment with your GP. Whether you’re starting contraception for the first time or need a repeat supply, your local pharmacist is here to help.
Collecting your prescription
You can usually collect your prescription 3 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.