Appointments

Our appointment system is designed to offer all patients access to a healthcare professional within the time deemed clinically appropriate.
If you feel you need to speak to a clinician on the day, you will be directed to our Triage Service.

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

We also offer Online Booking of appointments which is available through this website. You will need to register to use this service,  you can either do this via our website or call into the Practice and ask at Reception. If you have booked an appointment online then you also have the option to cancel should it be necessary through your SystmOne access.

If you are booking appointment with a specific GP for a reason, please ensure that you note this clearly in your SystmOne booking to make the practice aware. Unforeseen circumstances may mean your appointment will have to be rescheduled to a different GP. If you have stated who you wish to see and they are not in, we will call you to discuss your options.

If you no longer require an appointment you have booked, please contact us by clicking here.

Or if you are registered for Online Access, you can cancel you appointment by clicking here

Disabled Access

The practice is well equipped for disabled patients. All consulting rooms are on the ground floor and easily accessible. There is also a toilet for the disabled on the premises.

Telephone Advice

If you need to speak to one of our clinicians over the telephone during normal working hours, please contact our reception staff who will be happy to advise you as to how to proceed.

More Advice on Appointments…

Why does the receptionist need to ask what is wrong with me?

It is not a case of the receptionists preventing you from having an appointment or being intrusive.

Reception staff are trained to ask certain questions in order to ensure that you receive:

  • the most appropriate medical care
  • from the most appropriate health professional
  • at the most appropriate time

Our Doctors and Triage Nurses have asked our receptionists to collect brief information from patients where necessary:

  • The help doctors / triage nurses prioritise house visits and phone calls
  • To ensure that all patients receive the appropriate level of care
  • To direct patients to see the nurse or other health professional rather than a doctor where appropriate

Reception staff, like all members of the team, are bound by confidentiality rules:

  • Any information given by you is treated strictly confidentially
  • The Practice would take any breach of confidentiality very seriously and deal with accordingly
  • You can ask to speak to a receptionist in private away from reception
  • However if you feel an issue is very private and do not wish to say what this is then this will be respected

GP and Nurse Practitioner Appointments

We ‘release’ pre-bookable appointments every week which offer a range of available times and dates throughout the week to suit as many patients as possible.

No GP or Nurse Practitioner appointments can be booked more than four weeks in advance.

Appointments are for ten minutes and for one person only. Many of our clinicians will try to deal with all your concerns within the ten minute time frame, but there will be occasions where they may ask you to rebook at a later date. Although we try to run to time, sudden emergencies or patients requiring more time than allocated can cause us to run late. If you are delayed for these reasons your patience is requested. Remember: it could be you!

We also ask you to arrive to your appointment on time to allow our clinics to run as near to time as possible.

We appreciate that it is sometimes difficult to get an appointment at the time you want or with the doctor  or Nurse you would prefer. Whilst we are trying everything we can to improve our appointment system, we have limited resources and cannot offer unlimited appointments. As in all parts of the NHS, our funding is being reduced rather than increased and this is affecting all areas of our work, including the number of appointments we are able to offer.

Primary Care Plus: Extended access and appointment choices

We are part of the Primary Care Plus extended hours service which means we can offer specific appointment times after surgery finishes (they are usually available between 6:30pm – 8pm and on weekend mornings) at a hub. They can be booked ONLY through our reception team. Our nearest hub is Park Farm, Allestree. They offer GP, Nurse prescriber appointments and Practice Nurse appointments such as dressing clinics, phlebotomy and smear clinics. We need your consent to share your records with this out of hours service, so if you have an acute or recent problem – call us and we will give you the choice you need.

The following groups are not suitable for Hub appointments. Our reception team can advise if you are unsure if you are eligible for hub services.

  • Babies under 12 weeks old
  • Pregnancy-related problems
  • Chronic disease or long-term condition management that requires continuity of care
  • Severe mental health problems
  • Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
  • Walk-in patients

Online Booking

Both Doctor and Nurse Practitioner appointments are available to book online. SystmOnline links directly to our appointment system at the surgery so you will get a live view of the appointments available at the time of booking. The only appointments that you will not be able to book are appointments for that day. If you need to be seen on the same day you are looking then you will need to telephone the surgery.

If you are booking appointment with a specific GP for a reason, please ensure that you note this clearly in your SystmOne booking to make the practice aware. Unforeseen circumstances may mean your appointment will have to be rescheduled to a different GP. If you have stated who you wish to see and they are not in, we will call you to discuss your options.

To register for our online services you will need to complete an Online Access registration form (either on our website or pick one up at the Practice. You will need a user name and password to be able to log into SystmOne and this must be requested in person at the reception desk. You must provide photographic ID that has your name on (e.g. passport, driving licence) and proof of address (no older than 3 months). Patients under 16 years old must still provide photographic ID and can be given access via their parent or guardians record. 16 years and above must attend the surgery in person to register.

You can also:

  • View future or past appointments
  • Cancel appointments
  • Change your contact details
  • Request any repeat prescriptions
  • View your medical record (electronic summary of key clinical information (including medicines), allergies and adverse reactions) about a patient, sourced from the GP record.

There is also a SystemOnline and a NHS app that is available for iPhone,  iPad and Android users that can be downloaded for free from the App Store